Privacy Policy

Last updated: September 2026

At Phoenix Gymnastics Centre (‘we’, ‘us’, or ‘our’), we are committed to protecting your personal privacy. This privacy notice describes how and why we collect, store, use, and share (‘process’) your information when you interact with our services, visit our website at phoenixgymnasticscentre.co.uk, or communicate with our team. 

1. What Information Do We Collect?

Personal Information You Provide We collect personal information that you voluntarily provide to us when you express interest in obtaining information about our classes, register for taster sessions, create an account, or contact us directly. This includes:

Contact & Profile Data: Names, phone numbers, email addresses, home addresses, and emergency contact details for gymnasts and parents/guardians.

Account Credentials: Usernames and passwords created for member portals or session bookings.

Payment Data: If you make payments for classes, clothing, or event hires, payment details (such as card numbers and security codes) are processed securely through trusted third-party payment gateways. We do not store financial card data directly on our servers.

Information Automatically Collected when you browse our website, certain technical information is logged automatically:

Device & Usage Data: IP addresses, browser types, operating systems, referring URLs, time stamps, and page navigation patterns. This information is used strictly to maintain site security, diagnose server issues, and optimize user experience.

2. How We Process Your Information

We process your personal information for specific legitimate operational purposes, including:

Service Delivery: Managing class bookings, home education sessions, party hires, and squad rosters.

Member Communication: Sending class schedules, administrative alerts, fee updates, and direct answers to your inquiries.

Account Management: Facilitating user logins and maintaining accurate member records.

Safety & Fraud Prevention: Safeguarding our gymnasts, verifying identity, and protecting our website infrastructure.

Legal Compliance: Meeting data retention requirements set by sports governing bodies and financial regulations.

3. What Legal Bases Do We Rely On?

Under UK GDPR, we only process your personal data when we have a valid legal reason to do so:

Consent: You have given clear permission for us to process your data for a specific purpose (e.g., filling out a contact form for a trial session). You may withdraw consent at any time.

Performance of a Contract: Processing is necessary to fulfil our obligations to you (e.g., providing gymnastics coaching sessions you have signed up for).

Legal Obligation: Processing is required to comply with law enforcement, tax obligations, or sports governing regulations.

Vital Interests: Processing is necessary to protect the immediate physical safety or health of a gymnast in an emergency.

4. When & With Whom Do We Share Information?

We do not sell, rent, or trade your personal data to third parties. We only share information under strict, limited circumstances:

Governing Bodies & External Partners: To register gymnasts with IGA Gymnastics or official competition boards.

Service Providers: Third-party vendors who assist with website hosting, payment processing, and administrative software.

Legal Requirements: If required by law, court order, or to defend legal claims.

5. Cookies and Tracking Technologies

We use a minimum of essential cookies to ensure our website functions smoothly. These cookies store basic session information so pages load correctly and contact forms submit properly.

No information collected via cookies is sold or distributed. You can configure your web browser to reject or delete cookies, though doing so may impact certain functional features of the website.

6. How Long Do We Keep Your Data?

We retain personal information only for as long as necessary to fulfil the purposes outlined in this notice, or as required by law (such as financial or insurance record-keeping).

When we no longer have an ongoing legitimate business need or legal requirement to keep your information, we will securely delete or anonymise it. If immediate deletion is not possible (e.g., data held in secure backup archives), we isolate the data until full erasure can occur.

7. How Do We Keep Your Information Safe?

We employ appropriate technical and organizational security measures—including SSL (Secure Sockets Layer) encryption across our website—to protect your personal data from unauthorized access, loss, or misuse.

While we take every reasonable precaution, no online data transmission can be guaranteed 100% secure. Transmitting information to and from our site is ultimately done at your own risk, and we recommend accessing our services within a secure environment.

8. Protection of Minors

Gymnastics is a youth-centred sport, but we do not knowingly collect personal data directly from children under 18 without parental consent. Account registrations, session bookings, and form submissions must be completed by a parent or legal guardian. If we discover that personal data was collected directly from a minor without verified parental authorization, we will promptly delete that data.

9. Your Data Privacy Rights

Under UK data protection laws, you hold the following rights regarding your personal information:

Right of Access: Request copies of the personal data we hold about you.

Right to Rectification: Request correction of inaccurate or incomplete information.

Right to Erasure ("Right to Be Forgotten"): Request that we delete your personal data from our systems.

Right to Withdraw Consent: Revoke permission for any consent-based processing at any time.

10. How to Exercise Your Rights & Contact Us

To request access to your data, ask for records to be updated, or request full removal from our system, please contact us directly:

Email: phoenixgym14@yahoo.co.uk

Phone: 07807 555224

Postal Address: Phoenix Gymnastics Centre, 6 & 7 Morley Court, Morley Way, Woodston, Peterborough, PE2 7EP